Service engineers of Shanghai Lipu heavy industry Co., Ltd will respond instantly.
1. Our service engineer would be ready for service 24 hours per day.
2. After receiving information from customer, our service engineer will call to offer a solution within 15 minutes.
3. The time our service engineers need to arrive at where mechanical accident happens: 2 hours for areas near Shanghai; 48 hours for different provinces in China.
4. Out service engineer won't leave until the problem of our machines is solved. When our customer is satisfied with our service, our our service engineers can come back.
Pre-sale Services:
1. Select equipment model;
2. Train technical personnel for clients;
3. Design and manufacture products for customers' demand.
Services during the Sale:
1. Pre-check and accept products ahead of delivery;
2. Deliver product according to the contract.
After-sale Services:
1. Assist clients to prepare for the first construction scheme;
2. Install and debug the equipment;
3. Train the first-line operators on site;
4. 24 hours, all-weather telephone service, festival and holiday as usual,rushed to the scene within 48 hours.
For specific information regarding your warranty, or for more information regarding our warranties,please don't heasited to contact us.